More South Los Angeles Residents Say They Need Life-Saving Landline Phone Service Restored
Source: ABC 7 KABC, Los Angeles | By Carlos Granda
After our report, more than a dozen people contacted us, saying it also happened to them. All in the South Los Angeles area. Robbie Brown hasn't had home phone service since September of 2024. She suffered a stroke and is paralyzed on one side, which is why she can't use a cell phone and needs an emergency alert system where all she has to do is press a button in an emergency. The problem? It doesn't work without a landline. Mabel Bush also has a medical alert system. She says AT&T offered an internet-based service, but that also doesn't work. "Fix it so we can be safe," Bush said. The company has said it wants to end some of its landline service across the country, though last year, the California Public Utilities Commission voted to not allow that.
"This has been a concerted effort on their part to switch people over to other types of services, but the reality is, those services are not as reliable," said Regina Costa with the The Utility Reform Network (TURN). During the January wildfires, there were some cell phone service issues in the affected areas. Costa worries that without landlines in a future emergency, this could be a major issue. "A big earthquake will knock out power for quite a long time, and as cell towers lose power and more traffic is concentrated over the remaining towers, you can't even use them," Costa said.
