Consumer Support

  • An older man with gray hair and beard wearing a yellow sweater, sitting on a couch and talking on the phone while holding a few sheets of paper.

    Family Electric Rate Assistance (FERA)

    The Family Electric Rate Assistance Program offers an 18% discount on your electricity bill if your household income slightly exceeds the CARE allowances.

    Learn More
  • A smiling elderly woman helping a man in a wheelchair outdoors.

    Medical Baseline

    The Medical Baseline program provides additional natural gas and electricity at the lowest residential rate for customers who rely on life-support equipment or have qualifying medical conditions.

    Learn More
  • An elderly couple sitting on a couch, smiling at a smartphone, with a small dog in the woman's lap, in a cozy living room with curtains and pillows.

    California LifeLine

    The California LifeLine program offers discounted home and cell phone services for eligible low-income households, helping make essential communication more affordable.

    Learn More
  • A happy family of four sitting on a wooden floor in a bright living room. The mother holds a smiling little girl with curly hair, while the father holds a cheerful young boy. All family members are smiling and looking at the camera.

    Low Income Home Energy Assistance Program (LIHEAP)

    LIHEAP is a federally funded program that provides one-time assistance with energy bills and offers weatherization services to improve energy efficiency and safety for eligible households.

    Learn More
  • Logo for TURN, the utility reform network, with large purple text 'ENERGY FAQ' and green and black text above.

    Energy FAQ

    Do you have questions about your consumer rights when it comes to electric or gas services? Are you facing a 48-hour notice or shut off? We may be able to answer some of those questions with these FAQs.

    Learn More
  • A graphic with the title 'Turn' and the subtitle 'The Utility Reform Network'. Below it, the words 'Telecom FAQ' are displayed in large purple letters.

    Telecom FAQ

    Do you have questions about your consumer rights when it comes to phone services? Cellphone or wire line telephone services? We may be able to answer some of those questions with these FAQs.

    Learn More