California is also currently implementing a benefit freeze that will limit a LifeLine customer’s ability to switch voice service providers for 60 days after the customer is enrolled unless certain

California is currently in the process of implementing a 30-day eligibility freeze, which means a customer cannot submit a second application for LifeLine services within 30-days of signing-up for LifeLine

A: California LifeLine provides discounted and in some cases free basic telephone – wireline and wireless – services to eligible California households.  You can qualify for California LifeLine if you

A: The CPUC does not regulate rates for wireless or VoIP phone service. Before signing-up for service, please research potential phone service providers and plans to find a provider and

A:  VoIP services are voice services that use the Internet, as opposed to using the copper lines that run through the neighborhood and into your house.  In a power outage,

A: Yes, the CPUC regulates VoIP in a limited capacity. VoIP services are often offered by local cable companies as a replacement for your basic phone services.  Most frequently they

A: Yes, there are differences.  If you need to call 9-1-1, TURN recommends using a wireline (landline) phone – if available – to place the emergency call as a wireline

A:  Wireless phone providers have privacy policies that explain your rights to protect personal information while using their services.  Please read your phone provider’s privacy policy and contact your phone

A:  Wireless phone providers offer many plan options and may require you to sign multi-year contracts.  Before signing-up for wireless phone service, TURN recommends reflecting on your needs.  Get an

A: A phone provider may require a deposit at the time of service activation or if your service is temporarily disconnected due to non-payment of your phone bill. This deposit