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Can I change my billing cycle?

Can I change my billing cycle?

Yes, you should be able to ask the company to change when you receive bills. Many people find that their billing cycle is not aligned correctly with when they receive
I need help with my energy bills!

I need help with my energy bills!

There are different programs you can look into. If you need assistance in paying your energy bill, there are a number of places you can turn. First, contact your utility
What is Baseline?

What is Baseline?

The baseline rate (or Tier 1 rate) is the first and lowest rate that is charged for a specified amount of electricity or natural gas used during the billing period,
How can I dispute the charges on a utility bill?

How can I dispute the charges on a utility bill?

Always contact the utility and try to resolve the problem with them. If you believe your bill is incorrect, contact your utility’s customer service office immediately at the telephone number
Can other gas companies save you money?

Can other gas companies save you money?

The CPUC allows all residential customers to sign up for natural gas service directly from a non-utility gas supplier. If a company offering to save you money on your gas
How do I reestablish service?

How do I reestablish service?

After you’ve been shut off: The company will ask you to pay anything due on your account before reestablishing service. You may be able to set up a payment plan.
How big a deposit can be required?

How big a deposit can be required?

For electric and gas utilities, the deposit cannot exceed two times the average monthly bill for residential and small business service. For CARE/FERA customers the utility should provide 3 to