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CWA, Consumer Groups Urge Broadband CEOs to Lift Data Caps, Waive Fees

The Communications Workers of America and consumer advocacy groups sent a letter today to major broadband CEOs urging them to lift data caps, waive data cap fees, and take other

California suffered widespread cellphone outages during fires. A big earthquake would be much worse

When Ted Atz, a 75-year-old retiree in Marin County, learned that his power would go out during the Kincade fire, he texted his loved ones that he might lose

Why Is Your Landline Phone Dead

Our fancy new Internet-based home or office phones are the communication tool of the future – cheap, efficient and versatile. They’re also, in a power outage, about as useful as

Sacramento-Verizon 5G Partnership Fails To Deliver Community Benefits

A new report from the Communications Workers of America (CWA) shows that Verizon has failed to deliver key community benefits it promised when the company and the City of Sacramento

What to do if you lose Verizon cell service

Novato residents say their Verizon service has been unpredictable for more than a week. So what do you do if you don’t have service? 7 On Your Side went looking

Phone companies’ unlisted-numbers fees are unjustifiable

By David Lazarus, Contact Reporter for LA Times Imagine if you had to pay extra to not have anchovies on your pizza. Or to not have flames painted on the

Will AT&T follow Verizon in selling its California landline network?

Frontier Communications’ bumpy takeover of Verizon’s landlines in California raises a question about the fate of the state’s other big controller of copper wires. Is AT&T also looking to unload

Modern Phone Technologies Require Modern Consumer Protections

by Regina Costa, TURN Telecom Director—-As telecom networks move to shiny new technologies, (and grow their profits enormously) the essential core values of public safety, universal access, competitive choice and

‘Chronic’ Copper Customers, Beware: Op Ed in Long Beach Press Telegram

If you’ve called Verizon recently about a problem with your landline phone service, you may be labeled a “chronic” customer. By that Verizon means a chronic complainer. It takes just

Verizon Challenged on their VoIP Shift

Forced migration is unfair to customers A consumer advocacy group has recently challenged Verizon for forcing their customers to shift to VoIP and wireless services from the traditional telephone services.

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