CPUC to Explore Service Review Power Beyond POTS

California stepped toward regulating VoIP, broadband and wireless service quality. The California Public Utilities Commission voted 5-0 at a virtual meeting Thursday to open a rulemaking sought by consumer advocates

New CPUC President Sees Key Broadband Role

“Broadband is an essential service and is not yet accessible to all Californians,” saidnew California Public Utilities Commission President Alice Reynolds at her first CPUC meeting Thursday. Reynolds, who replaced
Regina Costa

Regina Costa

Regina Costa became TURN’s research director in August 1991. She is responsible for developing TURN’s policy on regulatory, economic and public policy aspects of telecommunications issues, and participates heavily in

BLACKOUT: The Cost of Wireless: Less Reliable

The recent power outage in much of Southern California taught cell phone users a discomfiting lesson: Cell phones aren’t a substitute for old-fashioned wired phone service. Not only are the

Inside Recent Phone Outages

VIDEO: TURN and AT&T techs tell NBC news that recent phone outages in southern California were due in large part to AT&T and Verizon’s failure to maintain their infrastructure. Phone

Bigger PacBell Could Be Big Headache for Consumers

Decision ignores problems with SBC and Verizon phone service quality For Immediate Release From The Utility Reform Network The California Public Utilities Commission finally bowed to unrelenting pressure from telephone

No answer at the CPUC—or is it a busy signal?

CPUC refuses to change automation For Immediate Release From The Utility Reform Network Consumers who are aggravated by the automated menus and busy signals that answer their calls to the