TURN training leads to refund from Verizon
By Jessica Paz-Cedillos
Consumers Fight Back Tip
Working for TURN has taught me that an informed consumer is a wise consumer. I took
Recently, Sandy S., a senior who lives on a fixed income, contacted TURN for information on filing a claim against PG&E after a power outage left her with a refrigerator
TURN’s advice helped a member get out of a Verizon contract for a cell phone that didn’t work where she lived
“Done” purchased a two-year “family plan” for herself and
TURN helps a member reduce a late payment deposit with PG&E to a fair amount she can afford. Learn how you can do it too!
Christine R. contacted TURN about
Instead of immediately informing a customer she’d received inaccurate bills, PG&E threatened to shut off her power for non-payment of bills they hadn’t sent. With TURN’s help, PG&E backed down
A personal victory against her phone company proved to one customer that speaking out can have big rewards.
Sometimes even a small victory can yield big satisfaction for a consumer.
A TURN member was over-charged, but a customer service rep told her there was nothing she could do about it. Sound familiar? Follow these easy steps to resolve billing disputes
With TURN’s help, you can learn to fight back.
Anthony Ciccotelli was shocked when he received a PG&E bill for over $12,000, along with a letter from PG&E apologizing for
In May TURN received a call on the consumer hotline from L.L.Y. She was in the midst of a nasty dispute with Pacific Gas & Electric over their unreasonable demand
Hear what TURN has to say about trusting PG&E
This past winter, TURN member Spencer T. contacted TURN about his PG&E bill after discovering he had been on the wrong
Raising Rates for Essential Needs During COVID is Wrong
PG&E, SDG&E and SoCal Edison are rapidly raising rates for essential heat and light despite the COVID crisis. With lower-income Californians already bearing the brunt of the pandemic and resultant
