by Regina Costa, TURN Telecom Director—-As telecom networks move to shiny new technologies, (and grow their profits enormously) the essential core values of public safety, universal access, competitive choice and
Forced migration is unfair to customers
A consumer advocacy group has recently challenged Verizon for forcing their customers to shift to VoIP and wireless services from the traditional telephone services.
by Mindy Spatt, TURN Communications Director
President Obama’s appointment of Tom Wheeler to chair the Federal Communications Commission (FCC) naturally sparked concern from customer groups.
Although widely respected,
A nationwide coalition of advocates is demanding that the Federal Communications Commission (FCC) reject an industry proposal that would erode consumer protections while increasing monthly charges that go to phone
TURN welcomes new CPUC Commissioner’s new perspective
SAN FRANCISCO—Catherine Sandoval has upended AT&T’s hopes of smooth sailing in California over its bid for T-Mobile.
Sandoval, a former official with the
CPUC Strengthens Consumer Protections Against Cramming and Fraud on Telephone Bills
For Immediate Release From The Utility Reform Network
California strengthened “cramming” in order to provide stronger protections for consumers
Got a problem with your interstate phone service, either cell or long distance? Tell the Federal Communications Commission.
Complaints about interstate phone service, including cell phones, should be directed to