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Modern Phone Technologies Require Modern Consumer Protections

by Regina Costa, TURN Telecom Director—-As telecom networks move to shiny new technologies, (and grow their profits enormously) the essential core values of public safety, universal access, competitive choice and

Verizon Challenged on their VoIP Shift

Forced migration is unfair to customers A consumer advocacy group has recently challenged Verizon for forcing their customers to shift to VoIP and wireless services from the traditional telephone services.

Will FCC Chair Tom Wheeler Keep the Promises He Made in Oakland?

by Mindy Spatt, TURN Communications Director President Obama’s appointment of Tom Wheeler to chair the Federal Communications Commission (FCC) naturally sparked concern from customer groups. Although widely respected,

Hundreds Gather to Welcome FCC Chairman in Oakland

FCC Chairman hears from consumer advocates on universal phone service, the digital divide, and net neutrality On Thursday, it was standing room only in Nile Hall at Preservation Park as

FCC Urged to Reject Industry Proposal to Erode Consumer Protections

A nationwide coalition of advocates is demanding that the Federal Communications Commission (FCC) reject an industry proposal that would erode consumer protections while increasing monthly charges that go to phone

Could The California PUC Spoil The AT&T/T-Mobile Union?

A five-person panel in California could be the wrench in the works of AT&T’s bid for T-Mobile. SAN FRANCISCO—A five-person panel in California could be the wrench in the works

Time to Get Serious About Fake Fees on Phone Bills

Watch out for sharks waiting to take a bite out of your phone bill This column hereby adopts the firm position that companies shouldn’t charge customers for services they never

Ex-FCC Official Behind California’s Scrutiny of AT&T/T-Mobile

TURN welcomes new CPUC Commissioner’s new perspective SAN FRANCISCO—Catherine Sandoval has upended AT&T’s hopes of smooth sailing in California over its bid for T-Mobile. Sandoval, a former official with the

CPUC Strengthens Consumer Protections on Telephone Bills

CPUC Strengthens Consumer Protections Against Cramming and Fraud on Telephone Bills For Immediate Release From The Utility Reform Network California strengthened “cramming” in order to provide stronger protections for consumers

How to Complain to the FCC

Got a problem with your interstate phone service, either cell or long distance? Tell the Federal Communications Commission. Complaints about interstate phone service, including cell phones, should be directed to

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