As phone companies move customers to bundles of shiny new technologies, the essential core values of public safety, universal access, competitive choice and consumer protection must be preserved. TURN
by Regina Costa, TURN Telecom Director—-As telecom networks move to shiny new technologies, (and grow their profits enormously) the essential core values of public safety, universal access, competitive choice and
Forced migration is unfair to customers
A consumer advocacy group has recently challenged Verizon for forcing their customers to shift to VoIP and wireless services from the traditional telephone services.
by Mindy Spatt, TURN Communications Director
President Obama’s appointment of Tom Wheeler to chair the Federal Communications Commission (FCC) naturally sparked concern from customer groups.
Although widely respected,
FCC Chairman hears from consumer advocates on universal phone service, the digital divide, and net neutrality
On Thursday, it was standing room only in Nile Hall at Preservation Park as
A nationwide coalition of advocates is demanding that the Federal Communications Commission (FCC) reject an industry proposal that would erode consumer protections while increasing monthly charges that go to phone
A five-person panel in California could be the wrench in the works of AT&T’s bid for T-Mobile.
SAN FRANCISCO—A five-person panel in California could be the wrench in the works
Watch out for sharks waiting to take a bite out of your phone bill
This column hereby adopts the firm position that companies shouldn’t charge customers for services they never
TURN welcomes new CPUC Commissioner’s new perspective
SAN FRANCISCO—Catherine Sandoval has upended AT&T’s hopes of smooth sailing in California over its bid for T-Mobile.
Sandoval, a former official with the
CPUC Strengthens Consumer Protections Against Cramming and Fraud on Telephone Bills
For Immediate Release From The Utility Reform Network
California strengthened “cramming” in order to provide stronger protections for consumers
Raising Rates for Essential Needs During COVID is Wrong
PG&E, SDG&E and SoCal Edison are rapidly raising rates for essential heat and light despite the COVID crisis. With lower-income Californians already bearing the brunt of the pandemic and resultant
