AT&T to CPUC: We Don’t Care, We Don’t Have To

Over a month after being ordered to restore legally approved rates for measured service, AT&T has basically thumbed its nose at the CPUC and refused to do so.

For Immediate Release From The Utility Reform Network

AT&T raised rates for measured service on April 1, with no more legal process than a CPUC "advice letter" announcing the higher rates.

TURN protested the unfair rate hikes, and the CPUC agreed that the phone giant had overstepped. In a letter dated April 25th, the Commission ordered AT&T to go back to the old, lower, approved rates. But AT&T ignored the order, and thus far the CPUC has done little to force the issue. Telecommunications experts at TURN believe that all customers on measured service should contact AT&T to demand refunds of the overcharges and an end to the illegal rate hikes.

"AT&T is behaving as if it is above the law," said TURN executive director Mark Toney. "The Commission’s rejection of the increases proposed by AT&T is clear, unambiguous and immediate. Yet AT&T has failed to adjust rates back to legally approved levels or provide refunds to customers who have paid and are still paying unauthorized rates for measured service."

Toney said that TURN today sent a letter to CPUC President Michael Peevey demanding that the Commission enforce its own orders, direct AT&T to reduce its rates for measured service and credit customers for overpayments. "Anything less," Toney said, "allows AT&T to make a mockery of the Commission’s authority."