Keep Incarcerated & Detained Families Connected!

Fight to Keep Families Connected — Ensure Affordable Phone/Video Rates
¡Mantengamos conectadas a las familias encarceladas y en detenciòn

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Incarcerated and detained people and their families are forced to rely on ruthless phone service providers such as GTL and Securus to stay connected.

  • Phone providers are chosen by local and state agencies that receive kickbacks in exchange for exclusive contracts.
  • Families are forced to pay high per-minute phone rates, additional related fees for each call, to add money to accounts, and to check balances.
  • Paying high costs for 2-3 calls to remain connected to an incarcerated family member each week forces families to choose between contact with loved ones and paying for rent or other necessities.
  • High cost phone calls create barriers for families and social networks that are trying to support smooth re-entry planning.

Take Action: Tell the CPUC to Keep Families Connected

Read about the human cost of high phone rates:
High-priced jail phone calls: $15 to talk to your daughter (source: CalMatters)


Smiling African American mother and daughter relaxing on a terrace and taking a selfie with cell phone.Speak Up and Share Comments or Your Story
Hágase Escuchar y Comparta sus Comentarios
o su Historia!

Interested participants may submit comments at any time as follows:

  • Online form via the CPUC Docket Card:
  • Email:
    (reference Rulemaking R.20-10-002)
  • U.S. Mail: CPUC Public Advisor’s Office
    505 Van Ness Ave., San Francisco, CA 94102
    (reference Rulemaking R.20-10-002)
  • To offer anonymity, it is not necessary to provide contact information, but please note that if you do, it will be publicly accessible.

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