Got A Complaint?

Experiencing problems with your telephone, electric or gas service? Have an unresolved issue with your provider?  Use this site to voice your complaint with the CPUC.  All gas and electric issues, local phone service, slamming and cramming, billing and marketing complaints are handled by the CPUC. The CPUC is responsible for investigating and resolving disputes between utilities and consumers.

Filing a complaint puts regulators on notice that your utility’s service is not good enough, and can drive important policy decisions.

Below are three easy steps to file a complaint with the CPUC AND help inform TURN’s advocacy and policy efforts.  Please review all steps for filing a complaint before clicking official CPUC form.  Once you click the link you will be redirected to the California Public Utilities Commission complaint page.

Step 1:

Click on the official CPUC form here and complete the form to properly file your complaint with the CPUC. Please review all steps before clicking the above link.

Step 2:

Upload and atttach any and all documents that support your complaint.  Be sure to list the name of the company, dates of actions and correspondence and give a clear explanation or bullet points of the issue or complaint.

Step 3:

Check TURN when asked if you referred by a community based organization (CBO).  By doing so, TURN will receive an email notification and copy of your complaint.

With your information we can challenge bad policies or practices by the utility companies and hold the California Public Utilities Commission (CPUC) accountable.  We will also use this information to create FAQ sheets and consumer education materials that you and other consumers can use to resolve issues.

Contact the FCC for complaints regarding interstate phone service, international calling, some cell phone issues, cable and internet complaints. Click here to file an FCC complaint or call: 1-888-225-5322.

If you would like to know more about your rights as a California Utility customer please visit our  Energy or Telecom FAQ page for answers to some of our most frequently asked questions.

Thank you!