by TURN Managing Attorney Christine Mailloux
I was working in my office and I received a call on my Spectrum cable VoIP landline phone line, that I primarily
Your Right to Privacy
Consumers should have control of their own energy usage data and information. Right now, electric utilities can track your electricity usage every 15 minutes using Smart
Everything you ever wanted to know about net metering
Dear Consumer Advisor,
I’m considering solar panels. I don’t use a huge amount of electricity, but I’ve heard I can sell
Is it better to purchase solar panels or to rent them?
Several companies now offer leasing options, so you do not have to put down the $20,000-$30,000 to buy solar
TURN training leads to refund from Verizon
By Jessica Paz-Cedillos
Consumers Fight Back Tip
Working for TURN has taught me that an informed consumer is a wise consumer. I took
Don’t Get Gassed: TURN is not convinced that gas deregulation can save customers money.
Dear Consumer Advisor,
I’ve received a couple of calls from gas companies claiming they can provide
CPUC imposes new rates on small businesses
Dear Consumer Advisor,
I recently heard from PG&E that my small business, a retail shop in Fresno, is going to be billed differently,
Why bundle?
Dear Consumer Advisor,
I’m thinking about bundling my telephone and internet services with my cable service. By bundling I will get just one bill for multiple services. But
Slammed by an unexpected huge electric bill? It could be a billing error, and electric companies can only bill residential customers for a period of three months.
Dear Consumer Advisor,
Raising Rates for Essential Needs During COVID is Wrong
With lower-income Californians bearing the brunt of the pandemic economically, utilities are still rapidly raising rates for essential heat and light despite the COVID crisis. Constantly raising rates is wrong.
