Beware of these two phone company practices!
“Slamming” is the practice of switching a consumer to a new long distance phone company without their permission. Victims of slamming are likely
A personal victory against her phone company proved to one customer that speaking out can have big rewards.
Sometimes even a small victory can yield big satisfaction for a consumer.
A TURN member was over-charged, but a customer service rep told her there was nothing she could do about it. Sound familiar? Follow these easy steps to resolve billing disputes
In May TURN received a call on the consumer hotline from L.L.Y. She was in the midst of a nasty dispute with Pacific Gas & Electric over their unreasonable demand
Hear what TURN has to say about trusting PG&E
This past winter, TURN member Spencer T. contacted TURN about his PG&E bill after discovering he had been on the wrong
After PG&E installed a smart meter at the home of Vera Sokolova and Alexei Kacharovsky of Mountain View in autumn 2009, something very alarming happened. Their energy bills started going
Guidelines for calling 911 from a cell phone (recommended by the FCC)
Tell the emergency operator your location right away
Give the emergency operator your phone number so if you
Raising Rates for Essential Needs During COVID is Wrong
With lower-income Californians bearing the brunt of the pandemic economically, utilities are still rapidly raising rates for essential heat and light despite the COVID crisis. Constantly raising rates is wrong.
