Dear Consumer Advisor,
I recently saw TURN Executive Director Mark Toney on TV warning about punishment pricing being instituted by PG&E. I didn’t understand exactly when this would be started,
Avoid having your electricity or gas shut off.
Step 1: Call your utility company. PG&E, SDG&E, SoCal Gas and SoCal Edison can offer customers in danger of shut off
TURN training leads to refund from Verizon
By Jessica Paz-Cedillos
Consumers Fight Back Tip
Working for TURN has taught me that an informed consumer is a wise consumer. I took
Recently, Sandy S., a senior who lives on a fixed income, contacted TURN for information on filing a claim against PG&E after a power outage left her with a refrigerator
Is Big Brother in your new Smart Meter?
Dear Consumer Advisor, Since my smart meter was put in I’ve got the uncomfortable feeling that big brother is watching me. The
Get all the information before you make a decision
Dear Consumer Advisor, Landline phones are so old-fashioned! Why not get rid of mine and use my cell phone exclusively?
Please
Has PG&E taken advantage of you?
Dear Consumer Advisor,
One year ago, I moved into a new apartment and opened an account with PG&E for electricity and gas service. I
TURN’s consumer advisor helps a TURN member avoid early cancellation fees from her wireless provider
Dear Consumer Advisor,
I purchased a two-year “Family” Plan for cell phone service for my
Instead of immediately informing a customer she’d received inaccurate bills, PG&E threatened to shut off her power for non-payment of bills they hadn’t sent. With TURN’s help, PG&E backed down
Raising Rates for Essential Needs During COVID is Wrong
With lower-income Californians bearing the brunt of the pandemic economically, utilities are still rapidly raising rates for essential heat and light despite the COVID crisis. Constantly raising rates is wrong.
