Consumer Resources

Beware of Phone Scammers

  by TURN Managing Attorney Christine Mailloux   I was working in my office and I received a call on my Spectrum cable VoIP landline phone line, that I primarily

COVID-19 CPUC Emergency Customer Protections

In response to the Governor’s State of Emergency California Public Utilities Commission has ordered emergency protections for residential and small business utility customers receiving electricity, gas, water, sewer, and telecommunications

PLANNING FOR PLANNED OUTAGES

Electric companies are allowed to shut off power throughout their territories when the weather causes high risk of fires sparked by their equipment.  During a planned power shut off, landline

Understanding Time-of-use Rates

Dear Consumer Advisor, I recently saw TURN Executive Director Mark Toney on TV warning about punishment pricing being instituted by PG&E.  I didn’t understand exactly when this would be started,

Can I Sell My Solar?

Everything you ever wanted to know about net metering Dear Consumer Advisor, I’m considering solar panels.  I don’t use a huge amount of electricity, but I’ve heard I can sell

Space Heater Do’s and Don’ts

We all want to be warm during the winter. Unfortunately some of us live in drafty old apartments or homes where the central heating is insufficient, forcing us to rely