Timeline

1996

1996

TURN is instrumental in getting the Legislature to pass a “universal service” bill, which sets up a CPUC fund to underwrite telephone service to remote areas.
1994

1994

A CPUC decision opening to the local toll market is rescinded after TURN blows the whistle on a CPUC commissioner who allowed a Pacific Bell manager to improperly lobby decision-makers.
1993

1993

A complaint by TURN results in Pacific Bell refunding $49 million to customers.
1990’s

1990’s

TURN fights the free market, warding off phone deregulation, and challenging the benefits of electric deregulation in the Legislature while Enron and other energy companies lobby for access to California.
1988

1988

TURN convinces the CPUC to reject Southern California Edison’s proposed “customer charge,” which would have cost customers $4.65 a month regardless of whether they used any electricity that month.
1986

1986

TURN stops Pacific Bell’s proposed sale of residential customer’s names to direct marketing firms and high-pressure sales tactics uncovered after numerous complaints to the CPUC. Refunds and corrections are ordered,
1985

1985

Not only does TURN defeat a $492 rate hike, the CPUC orders Pac Bell to decrease rates!
1980’s

1980’s

TURN grows, adding new staff, and launches a monthly newsletter, TURNING POINTS. While continuing to challenge utility rate hikes, TURN works to educate consumers about unjust and expensive utility schemes,
1980

1980

Due to TURN’s advocacy, the CPUC penalizes PG&E for imprudent gas purchases and dismisses its $569 million rate increase request.
1979

1979

TURN wins its first US Supreme Court case when the high court upholds a California Public Utilities Commission (CPUC) order compelling Pacific Telephone and General Telephone to refund $351 million