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TURNS out Verizon Owed Me Money

TURN training leads to refund from Verizon By Jessica Paz-Cedillos Consumers Fight Back Tip Working for TURN has taught me that an informed consumer is a wise consumer. I took

No Spoils for the Victor

Recently, Sandy S., a senior who lives on a fixed income, contacted TURN for information on filing a claim against PG&E after a power outage left her with a refrigerator

Done With Verizon’s Early Termination Fees

TURN’s advice helped a member get out of a Verizon contract for a cell phone that didn’t work where she lived “Done” purchased a two-year “family plan” for herself and

PG&E’s Backwards Backbilling

Instead of immediately informing a customer she’d received inaccurate bills, PG&E threatened to shut off her power for non-payment of bills they hadn’t sent. With TURN’s help, PG&E backed down

Small Refund is Hugely Satisfying

A personal victory against her phone company proved to one customer that speaking out can have big rewards. Sometimes even a small victory can yield big satisfaction for a consumer.

Fight Unreasonable Deposit Demands

In May TURN received a call on the consumer hotline from L.L.Y. She was in the midst of a nasty dispute with Pacific Gas & Electric over their unreasonable demand