PG&E: REACH—Relief for Energy Assistance Through Community Help

REACH is a one-time energy-assistance program sponsored by Pacific Gas and Electric Company.

It is administered through the Salvation Army from 170 offices in northern and central California. REACH helps low-income customers—particularly the elderly, disabled, sick, working poor and the unemployed—who experience severe, uncontrollable or unplanned hardships and are unable to pay for their energy needs.

The Salvation Army determines if customers are eligible for REACH assistance. To qualify for REACH, an applicant’s income must not exceed 200 percent of the federal poverty guidelines. Generally, recipients can receive REACH assistance only once within a 12-month period, but exceptions can be made for seniors, the physically challenged and the terminally ill.

To apply for REACH assistance in your area, see if you qualify and then contact the Salvation Army at 1 (800) 933-9677.

REACH Criteria and Guidelines

  • Customer must have a residential account with PG&E in the name of an adult living in the household
  • Customer must demonstrate an uncontrollable or unplanned change in their ability to pay their PG&E bill
  • Customer must not live in subsidized housing (Exceptions: Seniors, permanently disabled or terminally ill)
  • Customer must not have received REACH assistance within the past 18 months
  • Customer income must not exceed the REACH income guidelines, which are currently 200% percent above the federal poverty guidelines:

REACH Income Guidelines

Maximum Household Income
(Effective October 2012)
Number of Persons
in Household
Total Combined Annual Income
1-2 up to $30,500
3 up to $35,800
4 up to $43,200
5 up to $50,600
6 up to $58,000
each additional person $7,400

You may already qualify if you receive benefits from any of the following programs:

  • Medi-Cal
  • TANF (AFDC)
  • Food Stamps
  • WIC
  • Healthy Families Category A & B
  • SSI
  • LIHEAP
  • NSL Free Lunch Program
  • Bureau of Indian Affairs General Assistance
  • Head Start Income Eligible (Tribal Only)
  • ***All guidelines are established by The Salvation Army and approved by PG&E***