Press Releases

Cell Phone Industry Growth Fuels Customer Complaints

One year after the CPUC suspended the Telecommunications Consumer Bill of Rights, consumers frustrated by inadequate service and inaccurate bills. For Immediate Release From The Utility Reform Network Exactly one

Consumer Coalition Blasts Kennedy Telco Proposal

A broad coalition of consumer groups today demanded rejection of a proposal that would drastically cut back on telephone consumer protections previously approved by the California Public Utilities Commission. For

Consumers protest plan to super-size SBC

Bigger Phone Company Will Mean Bigger Bills For Immediate Release From The Utility Reform Network San Francisco—Consumer advocates today joined other opponents of the proposed SBC/AT&T merger in urging the

CPUC blesses deceptive accounting by SBC

Customers lose hundreds of millions in refunds For Immediate Release From The Utility Reform Network A CPUC vote today, taken amid allegations of "open meeting law" violations, permits SBC to

Consumers sentenced to more cell hell

New CPUC adopts governor’s opposition to consumer protections For Immediate Release From The Utility Reform Network In a shocking reversal of a 2004 decision the California Public Utilities Commission (CPUC)

CPUC Sentences Consumers to More Frustration

Decision ignores problems with SBC and Verizon phone service quality For Immediate Release From The Utility Reform Network Consumer frustration with endless automated messages and long waits for telephone repairs

Bigger PacBell Could Be Big Headache for Consumers

Decision ignores problems with SBC and Verizon phone service quality For Immediate Release From The Utility Reform Network The California Public Utilities Commission finally bowed to unrelenting pressure from telephone

No answer at the CPUC—or is it a busy signal?

CPUC refuses to change automation For Immediate Release From The Utility Reform Network Consumers who are aggravated by the automated menus and busy signals that answer their calls to the