Press Releases

Consumers sentenced to more cell hell

New CPUC adopts governor’s opposition to consumer protections For Immediate Release From The Utility Reform Network In a shocking reversal of a 2004 decision the California Public Utilities Commission (CPUC)

CPUC Sentences Consumers to More Frustration

Decision ignores problems with SBC and Verizon phone service quality For Immediate Release From The Utility Reform Network Consumer frustration with endless automated messages and long waits for telephone repairs

Bigger PacBell Could Be Big Headache for Consumers

Decision ignores problems with SBC and Verizon phone service quality For Immediate Release From The Utility Reform Network The California Public Utilities Commission finally bowed to unrelenting pressure from telephone

No answer at the CPUC—or is it a busy signal?

CPUC refuses to change automation For Immediate Release From The Utility Reform Network Consumers who are aggravated by the automated menus and busy signals that answer their calls to the