The Lifeline program has provided a discount on phone service for qualifying low-income households since 1985. In 2005, the program was modernized to include cell phone services and discounts could be applied to pre-paid wireless service plans. In 2014 the CPUC approved changes to Lifeline Telephone Services which will keep low-income customers connected to affordable, reliable phone service whether they chose a mobile or landline plan for discounted service. In the landmark decision, the California Public Utilities Commission (CPUC) agreed with TURN that Californians without social security numbers should not be disqualified from the state program. California is the first state in the U.S. to eliminate the requirement.The changes demanded by TURN and other consumer groups were key to insuring California’s commitment to universal phone service while expanding the choices available to customers. In her decision, CPUC Commissioner Catherine Sandoval credited testimony from public hearings organized through TURN’s statewide PolicyVoice organizing project.
Changes are coming to the California Lifeline Program. We will keep you posted!
Download a fact sheet on how to apply for the California LifeLine Program here:
FACES OF LIFELINE