Stop Unwanted Calls

Do Not Call Registry

 

Sign Up For The National Do Not Call Registry.

157 million consumers depend on the Do-Not-Call list to keep annoying telemarketers away. Those consumers can now enjoy more freedom from telemarketers than before. The Federal Trade Commission (FTC), which administers the list, has announced it will be extended indefinitely.

Previously, the Commission said consumers would have to re-register every five years in order to keep their names on the list. It has now decided to spare consumers that inconvenience.

Under new rules announced by the FTC, consumers who have registered their phone numbers will not have to re-register after five years. In the future, all do-not-call registrations will be honored indefinitely, or until the consumer decides to remove their own number from the list.

Remember, you must register each phone number separately, whether it is a landline or cell phone.

What to do about Robo Calls

  • Ask your phone company to offer robocall-blocking technology for which the FCC has now given the legal approval.
  • Register your number on the Do Not Call list in order to block telemarketing calls: www.donotcall.gov
  • If you use robocall-blocking technology already, it often helps to let that company know which numbers are producing unwanted calls so they can help block those calls for you and others.
  • Tell unwanted callers that you do not consent to the call, make a record of the number and when you made your request not to be called, and let us know.
  • Wireless and landline home phones are protected against telemarketing robocalls made without prior written consent from the recipient.
  • Congress also explicitly empowered consumers to choose to take legal action.

Filing a complaint with the FCC

You have multiple options for filing a complaint with the FCC:

  • File a Complaint Online
  • By phone: 1-888-CALL-FCC (1-888-225-5322); TTY: 1-888-TELL-FCC (1-888-835-5322); ASL: 1-844-432-2275
  • By mail (please include include your name, address, contact information and as much detail about your complaint as possible):

Federal Communications Commission
Consumer and Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, S.W.
Washington, DC 20554

How to file a complaint with the FTC

You can also file complaints about unwanted telemarketing calls to your wireless phone with the FTC at www.ftccomplaintassistant.gov, call the FTC toll-free at 1-877-382-4357; TTY: 1-866-653-4261, or write to:

Federal Trade Commission
600 Pennsylvania Ave., NW
Washington, DC 20580

Some reminders from the FTC:

    • You can verify that your number is on the registry two ways: online at DONOTCALL.GOV (click on ‘Verify A Registration’), or by calling 1-888-382-1222 (TTY 1-866-290-4236) from the phone number you wish to verify. Follow the prompts.
    • You can add your number to the registry using the same website or phone number (call from the number you want to register).
    • Once your number has been on the registry for 31 days, most telemarketing calls will stop. However, you still may get:
      • calls from—or on behalf of—political organizations, charities, and telephone surveyors;
      • calls from companies with whom you have an existing business relationship;
      • calls from companies you’ve given permission to call.

File a complaint. If your number has been on the registry for at least 31 days, and a telemarketer calls, complain to the FTC. Visit DONOTCALL.GOV or call 1-888-382-1222 (TTY1-866-290-4236). You’ll need to provide the date of the call and the phone number or name of the company that called you.