The Utility Reform Network
Home Consumer Tools Consumers Fight Back- And Win!

Consumers Fight Back—And Win!

With TURN's help, consumers fight back against the giant utility companies—and WIN!


All the exciting new technology being introduced by cell phone companies presents enormous risks to consumers, who are not always…

Hear what TURN has to say about trusting PG&E

After PG&E installed a smart meter at the home of Vera Sokolova and Alexei Kacharovsky of Mountain View in autumn…

In May TURN received a call on the consumer hotline from L.L.Y. She was in the midst of a nasty…

With TURN's help, you can learn to fight back.

Instead of immediately informing a customer she'd received inaccurate bills, PG&E threatened to shut off her power for non-payment of…

A TURN member was over-charged, but a customer service rep told her there was nothing she could do about it.…

A personal victory against her phone company proved to one customer that speaking out can have big rewards.

TURN helps a member reduce a late payment deposit with PG&E to a fair amount she can afford. Learn how…

TURN's advice helped a member get out of a Verizon contract for a cell phone that didn't work where she…

No Spoils for the Victor
November 08, 2012
Recently, Sandy S., a senior who lives on a fixed income, contacted TURN for information on filing a claim against…

TURN training leads to refund from Verizon