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Wirepro: The AT&T Goldmine

Wirepro: A Goldmine for AT&T, A Waste of Money for Most Consumers

TURN advises consumers to think twice about the cost of Wirepro, which have recently gone up. Inside wire rarely break.

TURN's consumer advisor advises consumers to think twice about the monthly costs of AT&T's Wirepro service, which have recently gone up. Inside wire rarely breaks. For many customers, inside wire insurance is not worth the money, especially at $8.00 per month.

Many are frightened into purchasing it by service reps telling them it costs over $100 per hour for AT&T to come fix the wire for customers who don't purchase the service. What they don't say is that any electrician or handy-person can easily do the job for a lot less.  And what customers don't know is whether there is any real need for inside wire insurance. AT&T refuses to make its studies of the frequency of actual inside wire repairs available to the public.

TURN urges consumers to check their phone bills to see if they currently pay for inside wire repair, and if so, review the terms of the service, which excludes many situations from coverage. Ask yourself if you've ever needed inside wire repair and, if you have, how often. Is inside wire repair cost effective for you, or would hiring someone on an as-needed basis be cheaper? Typically, older homes are most likely to need inside wire repairs. Tenants should be aware that it is their landlord's responsibility to cover any necessary inside wire repairs.

Call TURN at 800-355-8876 if you need more information.



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