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Consumer Tools Consumer Advisor
Consumer Advisor
The consumer advisor provides information, answers questions from TURN members about their phone, gas and electric bills and helps with CPUC complaints. Please note that TURN represents consumers of regulated utilities and cannot help with complaints about municipal or public utilities. The information below is a series of fact sheets about common consumer complaints.
Becoming a TURN member helps fund our complaint hotline
Click here for more information about becoming a TURN member.
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Lower Gas Price Scams? March 22, 2013
Don't Get Gassed: TURN is not convinced that gas deregulation can save customers money.
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What Are My Rights If I Am A Customer Of A Municipal Uti... September 27, 2012
Unfortunately, you cannot complain to the CPUC if you are facing a shut off or are trying to make payment…
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Southern California Edison's Summer A/C Cycling Programs
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Puzzled About Time-of-Use Rates December 05, 2012
CPUC imposes new rates on small businesses
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Take a peek inside how baseline works
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Find out how to talk to a real person when you have a question for your utility
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Wouldn't it be nice to shave 10-15% off the top?
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Is there a rule or a law that requires electric utilities and local phone companies to show up for repairs…
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Bundled service isn't right for everyone. Is it right for you?
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Save energy and money by staking out vampires
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Are those data charges taking a big chunk out of your wallet each month?
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TURN's consumer advisor helps a TURN member avoid early cancellation fees from her wireless provider
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Interested in Pre-Paid cell phones? Get all the information before you buy
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Get all the information before you make a decision
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Is Big Brother in your new Smart Meter?
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Full list of energy-efficiency programs and rebates
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Slammed by an unexpected huge electric bill? It could be a billing error, and electric companies can only bill residential…
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Has PG&E taken advantage of you?
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Understanding How to Keep Gas Bills Low
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Are you paying too much for utilities?
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How to avoid a power shut-off this winter. The most common reason utility service is shut off is nonpayment. However,…
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