Consumer Resources

TURNS out Verizon Owed Me Money

TURN training leads to refund from Verizon By Jessica Paz-Cedillos Consumers Fight Back Tip Working for TURN has taught me that an informed consumer is a wise consumer. I took

Lower Gas Price Scams?

Don’t Get Gassed: TURN is not convinced that gas deregulation can save customers money. Dear Consumer Advisor, I’ve received a couple of calls from gas companies claiming they can provide

Puzzled About Time-of-Use Rates

CPUC imposes new rates on small businesses Dear Consumer Advisor, I recently heard from PG&E that my small business, a retail shop in Fresno, is going to be billed differently,

No Spoils for the Victor

Recently, Sandy S., a senior who lives on a fixed income, contacted TURN for information on filing a claim against PG&E after a power outage left her with a refrigerator

Rules Governing Utility Shut-Offs

Rules to keep in mind if you are at risk of a utility shut-off. If you fail to make payments and are at risk of shut-off, keep in mind: Your

SoCalGas: Direct Assistance Program (DAP)

Southern California Gas Company (SoCalGas) offers no-cost energy-saving home improvements and furnace repair or replacement services for qualified limited-income renters and homeowners. The Gas Company offers no-cost weatherization and furnace

SoCalGas: Gas Assistance Fund (GAF)

The Gas Assistance (GAF) helps low-income customers in the community who are having difficulty paying their gas bills. United Way of Greater Los Angeles works with about 100 nonprofit, community

CARE—California Alternate Rates for Energy

The CARE program provides a 20% discount on monthly gas & electric bills for qualifying households. Qualifications are based on the number of people living in your home and your