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TURNS out Verizon Owed Me Money

TURN training leads to refund from Verizon By Jessica Paz-Cedillos Consumers Fight Back Tip Working for TURN has taught me that an informed consumer is a wise consumer. I took

Back-Billing by PG&E—There are Limits!

Slammed by an unexpected huge electric bill? It could be a billing error, and electric companies can only bill residential customers for a period of three months. Dear Consumer Advisor,

Energy-Efficiency Programs For California Customers

Full list of energy-efficiency programs and rebates Dear Consumer Advisor, Since the “energy crisis” in California, I’ve heard a lot about energy-efficiency programs and rebates. I know that many of

Don’t Be Unfairly Billed by PG&E

Has PG&E taken advantage of you? Dear Consumer Advisor, One year ago, I moved into a new apartment and opened an account with PG&E for electricity and gas service. I

Done With Verizon’s Early Termination Fees

TURN’s advice helped a member get out of a Verizon contract for a cell phone that didn’t work where she lived “Done” purchased a two-year “family plan” for herself and

PG&E’s Backwards Backbilling

Instead of immediately informing a customer she’d received inaccurate bills, PG&E threatened to shut off her power for non-payment of bills they hadn’t sent. With TURN’s help, PG&E backed down