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TURNS out Verizon Owed Me Money

TURN training leads to refund from Verizon By Jessica Paz-Cedillos Consumers Fight Back Tip Working for TURN has taught me that an informed consumer is a wise consumer. I took

No Spoils for the Victor

Recently, Sandy S., a senior who lives on a fixed income, contacted TURN for information on filing a claim against PG&E after a power outage left her with a refrigerator

Rules Governing Utility Shut-Offs

Rules to keep in mind if you are at risk of a utility shut-off. If you fail to make payments and are at risk of shut-off, keep in mind: Your

Is Big Brother Watching Your Refrigerator?

Is Big Brother in your new Smart Meter? Dear Consumer Advisor, Since my smart meter was put in I’ve got the uncomfortable feeling that big brother is watching me. The

Read This Before Cutting Your Landline!

Get all the information before you make a decision Dear Consumer Advisor, Landline phones are so old-fashioned! Why not get rid of mine and use my cell phone exclusively? Please

Don’t Be Unfairly Billed by PG&E

Has PG&E taken advantage of you? Dear Consumer Advisor, One year ago, I moved into a new apartment and opened an account with PG&E for electricity and gas service. I

PG&E’s Backwards Backbilling

Instead of immediately informing a customer she’d received inaccurate bills, PG&E threatened to shut off her power for non-payment of bills they hadn’t sent. With TURN’s help, PG&E backed down