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Consumer Resources

What Are Smart Meters Telling Law Enforcement About You?

Your Right to Privacy Consumers should have control of their own energy usage data and information. Right now, electric utilities can track your electricity usage every 15 minutes using Smart

Understanding Time-of-use Rates

Dear Consumer Advisor, I recently saw TURN Executive Director Mark Toney on TV warning about punishment pricing being instituted by PG&E. I didn’t understand exactly when this would be started,

Can I Sell My Solar?

Everything you ever wanted to know about net metering Dear Consumer Advisor, I’m considering solar panels. I don’t use a huge amount of electricity, but I’ve heard I can sell

Small Businesses Consumer Alert! Beware of Fraudulent Phone Charges

Thursday, June 15, Los Angeles—Small business owners in the Los Angeles area are facing a double whammy from a combination of fraudulent hackers and an imperious phone company. Customers whose

The Consumer Advisor Explains PG&E Bill Changes

Dear Consumer Advisor, I’ve heard that my PG&E bill is changing- for the worse- but I don’t really understand what is going on or why. Can you explain? Sincerely, Mystified

Avoid Shut-Offs—Don’t Hesitate to Negotiate

Avoid having your electricity or gas shut off. Step 1: Call your utility company. PG&E, SDG&E, SoCal Gas and SoCal Edison can offer customers in danger of shut off

Space Heater Do’s and Don’ts

We all want to be warm during the winter. Unfortunately some of us live in drafty old apartments or homes where the central heating is insufficient, forcing us to rely

Stop Unwanted Calls

Sign Up For The National Do Not Call Registry. 157 million consumers depend on the Do-Not-Call list to keep annoying telemarketers away. Those consumers can now enjoy more freedom

FERA — Family Electric Rate Assistance (Electric Only)

For households with three or more persons, this program provides a discount on electricity costs once your energy usage reaches certain levels. Currently, residential electricity is measured in five levels

Please Don’t Take Away My Landline!

Thousands of TURN members urged their legislators to reject AB 2395, and let them keep their landlines. Their advocacy was key to defeating the bill. Here’s why one TURN member,

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