Ana Montes

Ana M. Montes joined TURN in April, 2008 as Organizing Director. She has 12 years of consumer advocacy experience as Director of Technology and Consumer Education at the Latino Issues Forum. In that role she created an innovative model for bringing technology to low income and minority communities, developed community civic engagement in limited English speaking communities and managed statewide consumer education projects geared towards Latino and Asian Communities.

Ana Montes's Blog Posts

How California Got Lifeline Right

By Ana Montes, Special to The Mercury News When Gina Juarez’ husband was forced onto disability due to a heart condition, just paying for the necessities was rough. “One by
Ana Montes

Closing the Digital Divide

  by Ana Montes–   Access to the Internet has become today’s new civil rights issue for low-income communities, especially communities of color.   That’s why TURN is a strong supporter

Back-Billing by PG&E—There are Limits!

Slammed by an unexpected huge electric bill? It could be a billing error, and electric companies can only bill residential customers for a period of three months. Dear Consumer Advisor,

Don’t Be Unfairly Billed by PG&E

Has PG&E taken advantage of you? Dear Consumer Advisor, One year ago, I moved into a new apartment and opened an account with PG&E for electricity and gas service. I

PG&E’s Backwards Backbilling

Instead of immediately informing a customer she’d received inaccurate bills, PG&E threatened to shut off her power for non-payment of bills they hadn’t sent. With TURN’s help, PG&E backed down