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JOB DESCRIPTION

Community Health Advocate

The Utility Reform Network (TURN) is California’s leading statewide advocate for electric, gas, and phone customers of utility companies regulated by the state’s Public Utilities Commission. TURN uses legal proceedings, policy advocacy, and grassroots organizing to promote affordable utility bills, sustainable energy policies, and regulation of the utility industry in the public interest.

We seek a Community Health Advocate to support our Housing Energy & Action Leadership (HEAL) project and to advance our consumer advocacy work through the development and facilitation of creative training events and educational programming.Under the direct supervision of TURN’s Director of Strategic Initiatives, the Community Health Advocate is responsible for managing, developing, coordinating and facilitating health, housing and energy justice trainings for TURN’s HEAL Project and other advocacy platforms; providing consumer advocacy and issue resolution support to TURN members and partners; and nurturing relationships with coalition partners throughout California. As part of the TURN team, the Community Health Advocate will work with the Director of Strategic Initiatives, Director of Organizing, Organizing team members and staff attorneys to develop curriculum, schedule and facilitate trainings, and provide direct service support through TURN’s consumer hotline, online complaint system and through US mail.

Areas of Responsibility – Training Development and Coordination (50%)

Curriculum Development

• Organize, design, develop or source training programs

• Develop training aids such as manuals and handbooks

• Research and recommend new training methods

• Partner with stakeholders and experts regarding instructional design

• Evaluate and make recommendations on training materials and methodology

Training and Coordination

• Present training programs using recognized training techniques and tools

• Facilitate train-the-trainer sessions for partner organizations and advocates

• Gather feedback from trainers and trainees after each educational session

• Coordinate off-site training activities including venue, materials and equipment

• Manage and maintain training equipment

• Conduct outreach for trainings and identify appropriate venues for trainings

• Maintain updated curriculum; training and attendee records

Assessment and Reporting

• Design and apply assessment tools to measure training effectiveness

• Track and report training outcomes

• Provide feedback to program participants and management

Areas of Responsibility – Consumer Advocacy (50%)

Direct Service

• Acquire knowledge of energy and telecommunications-related issue areas and regulatory policy

• Respond to member and partner issues received by phone, e-mail and U.S. mail

• Process orders, forms, applications, and requests from partners

• Ensure satisfaction and provide professional support to members and partners

Reporting

• Document, input and maintain consumer complaints in Salesforce database

• Prepare written and Salesforce driven reports on consumer and partner trends

• Create, review and revise consumer FAQ’s sheets to support outreach and education

Minimum Qualifications

• Experience as a Training Coordinator, Community Educator, Health Educator, Health Promoter or similar role

• Hands-on experience developing and conducting training events in a professional setting

• Knowledge of popular education techniques

• Adequate knowledge of learning management systems and web delivery tools

• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, facilitate, monitor and evaluate)

• Advanced organizational skills with the ability to handle multiple assignments

• Ability to translate complex problems and concepts in training

• Demonstrated awareness and sensitivity to the needs and concerns of individuals from diverse cultures, backgrounds and orientations.

• Customer service experience

• Strong problem resolution skills

• Strong communication skills

• MS Office proficiency

Preferred Qualifications

• Experience with e-learning platforms

• Salesforce proficiency or proficiency with comparable CRM

• Experience in base-building, campaign leadership and organizational capacity-building

• Bilingual Spanish-English verbal skills a plus

Compensation

TURN offers a generous employee compensation package that includes medical, dental and vision coverage, Medical and Dependent Care Flexible Spending Plans, and a 401K Plan with employer contribution. Salary Range: $65,000–$75,000 based on experience

Statement of Diversity and Inclusion

The Utility Reform Network (TURN) is an Equal Opportunity Employer. Women and people of color are strongly encouraged to apply as well as candidates who contribute to the creation of a diverse, equitable and inclusive work culture that encourages and celebrates differences.

How to apply: Please provide a letter of interest, resume and writing sample to turnjobs@turn.org.

 

TURN Staff Attorney

Position Summary

The Utility Reform Network seeks an experienced energy regulatory attorney to join our advocacy staff, with a focus on energy and climate change policy of critical importance to California’s residential and small business consumers of electric and natural gas utility services.  TURN fights for sustainable energy policies at reasonable and affordable rates.  While TURN advocates on behalf of all California consumers, we have a particular focus on fighting for policies that ensure affordable access to essential utility services for low-income households, communities of color, immigrants, and rural communities.

Responsibilities will include working with other TURN staff members to develop positions on emerging issues in energy policy and ratemaking, and the advocacy of those positions before the California Public Utilities Commission, the state legislature, and in other forums.  An ability to work independently is important; while TURN works collegially in the development of the organization’s positions, TURN’s advocates often have substantial autonomy with regard to preparation and presentation of those positions.  Accordingly, TURN is seeking an attorney with a minimum of three years experience in energy regulatory matters at the CPUC or an equivalent agency; additional experience would be welcome.

TURN is California’s consumer champion advocating for the best utility and phone service at the lowest prices possible.  With support from 20,000 members statewide, TURN utilizes legal proceedings at the California Public Utilities Commission, policy advocacy at the state legislature, coalition building at the federal level, and grassroots mobilization in communities across the state to promote affordable utility bills, sustainable energy policies, reliable phone service, and consumer–oriented regulation of the energy, telecommunications, and water industries.

Areas of Responsibility

  • Represent residential and small business customers in multiple CPUC proceedings by drafting and filing legal pleadings, conducting legal and policy research, utilizing discovery, directing the work of expert consultants and witnesses, conducting cross-examination, lobbying decision-makers, working with other consumer and community groups, and taking other forms of legal action.
  • Participate in regular Team meetings to discuss key policy developments, forge alignment between legal, organizing, communications, and overall political strategies, and review/adjust caseload assignments.
  • Write summaries and reports for TURN website, online alerts, newsletters, and fundraising and program related materials, and analyze legislative proposals.
  • Help develop TURN media materials and respond to press queries.
  • Other legal projects and organizational building activities as assigned by supervisor.

Reporting and Supervision

The Staff Attorney reports to the Legal Director.

Minimum Qualifications

  • Commitment to progressive social change and economic and racial justice and experience working in multiracial and multilingual organizations.
  • Demonstrated excellent analytic, written and verbal advocacy skills.
  • Demonstrated ability to produce high-quality written pleadings with minimal supervision.
  • No less than three years of legal regulatory experience before the CPUC or a similar regulatory agency, preferably on energy issues. Additional experience is welcome.
  • Ability to handle a complex and varied caseload, independently and with minimal supervision.
  • History of, and commitment to, meeting deadlines.
  • Licensed to practice law for at least three years, and if not currently a member of the California State Bar, a willingness to become one.

Salary/Benefits

  • Salary depending on experience. TURN’s attorney salaries are competitive with those offered by nonprofit organizations and public interest law firms.
  • 100% employer paid premium for employee health, dental, and vision and additional benefits for all members of employee family.
  • TURN provides generous annual leave, retirement contributions, and other benefits.

Application Process

Interested applicants should submit a cover letter, writing samples and resume to:

mtoney@turn.org.  Position is available immediately, and open until filled.

The Utility Reform Network is an affirmative action, equal opportunity employer.

We welcome and encourage applications from those who will enhance our staff diversity

 

Northern California Organizer

The Utility Reform Network (TURN) is California’s leading statewide advocate for electric, gas, and phone customers of utility companies regulated by the state’s Public Utilities Commission. TURN makes use of legal proceedings, policy advocacy, and grassroots organizing to promote affordable utility bills, sustainable energy policies, and regulation of the utility industry in the public interest.

TURN is seeking a Northern California Organizer who will support our organizing efforts in Northern California focused on Contra Costa County and strategic cities in the broader Bay Area and San Joaquin Valley. The Organizer will identify, engage and support cross issue partner organizations in developing an allied coalition focused on advancing energy equity and communications justice. The TURN organizing strategy is a grass-tops mobilizing strategy that follows a leadership development model to build capacity of individuals that are disproportionately impacted by legislative and regulatory policy in the area of energy and telecommunications.

Our ideal candidate has 3-5 years of experience organizing within base building organizations with specific expertise in building cross sector allied coalitions and advancing strategic campaigns

Ultimately, the role of the Northern California Organizer is to develop a robust and sustainable coalition of advocates to engage in energy and telecommunication issues that advance communications and energy justice.

Position Summary

Working under the direction of the Organizing Director, the Northern California Organizer is responsible for the initial recruitment of partners and coalition members, facilitating leadership development and education, co-leading issue identification, power analysis, and campaign strategy development, and will support community leaders with campaign implementation.

Areas of Responsibility

Organizing and Advocacy
• Build support for an energy and communications justice movement that recognizes the interdependence of people, policies, and basic needs of energy and communications for all Californians.
• Support the development of a Northern California coalition as they work to shape legislative and regulatory policy to advance energy and telecommunications justice.
• Build support for an energy and communications justice movement that recognizes the interdependence of people, policies, and basic needs of energy and communications for all Californians.
Strengthen and expand TURN’s working relationships with community-based organizations and public sector partners and decision makers throughout the state.

• Support the co-creation of organizing plans, campaign development and strategies to advance our work in concert with coalition partners

•Develop and present trainings on energy and communications justice, popular education, know your rights and legislative process to partner organizations, allies and coalition members. •Provide coalition leaders with support to cut issues, conduct power analysis, develop campaigns.

• Maintain a working knowledge of how public policy is created and shaped at the legislative and regulatory level of the California Public Utilities Commission (CPUC).

Communications, Marketing, and Public Relations
•Maintains a consistent presence in the targeted community, developing and maintaining relationships with key organizations, grassroots leaders, and decision-makers.
•Supports coalition members with communication directed at decision-makers and the media. •Identify noteworthy stories from the field and assist with story development.
•Regularly provide reports to Organizing Director on community organizing strategies and campaigns.
•Provide and post content of organizing activities to social media such as Facebook, Twitter and Instagram as well as prepare articles for newsletters and action alerts using Salsa and Salesforce.

Direct Service
• Provide occasional support for and inform TURN’s consumer hotline as needed

Information Management
•Utilize the organization’s Salesforce database in complete support of coalition and campaign supporter, maintaining complete records of residents involved and activities conducted. •Maintain organized documentation of agendas, fliers, event notes, training materials and other collateral.

Qualifications

  • Hands-on experience developing and coordinating successful campaigns
  • Advanced organizational skills with the ability to handle multiple assignments
  • Ability to translate complex problems and concepts in training
  • Demonstrates an awareness and sensitivity to the needs and concerns of individuals from diverse cultures, backgrounds and orientations.
  • Strong problem resolution skills
  • Strong communication skills
  • Passion and commitment to issues of equity and justice
  • Ability to build authentic relationships with diverse populations
  • At least 3 years of experience in grassroots organizing
  • Bilingual Spanish-English verbal skills a plus
  • A mature activist orientation that focuses upon building organizations, developing leadership, and mounting successful campaigns for change
  • Ability to hold others accountable
  • Demonstrated leadership skills
  • Ability to lead teams to achieve specified outcomes
  • Ability to exercise sound judgment
  • Strong writing and grammar skills.
  • Able to verbally communicate clearly and professionally.
  • Proficiency with Microsoft Office products and relational database software.
  • Strong computer technology skills including Microsoft Word, Excel, Powerpoint , Keynote, Pages
  • Ability to maintain detailed records
  • Self-motivated independent workerReporting and Supervision

    The Northern California Organizer reports to the Organizing Director.

    Compensation

    TURN offers a generous employee compensation package that includes medical, dental and vision coverage, a cafeteria plan, and a 401K Plan with employer contribution.
    Salary Range: $65,000–$75,000 based on experience

    Statement of Diversity and Inclusion

    The Utility Reform Network (TURN) is an Equal Opportunity Employer. Women and people of color are strongly encouraged to apply as well as candidates who contribute to the creation of a diverse, equitable and inclusive work culture that encourages and celebrates differences.

    How to apply: Please provide a letter of interest, resume and writing sample. Please submit your application package to Constance Slider Pierre at cpierre@turn.org. Position will remain open until filled.

Southern California Organizer

The Utility Reform Network (TURN) is California’s leading statewide advocate for electric, gas, and phone customers of utility companies regulated by the state’s Public Utilities Commission. TURN makes use of legal proceedings, policy advocacy, and grassroots organizing to promote affordable utility bills, sustainable energy policies, and regulation of the utility industry in the public interest.

TURN is seeking a Southern California Coalition Organizer who will lead our organizing expansion into The San Gabriel Valley. The Organizer will identify, engage and support cross issue partner organizations in developing an allied coalition focused on advancing energy equity and communications justice. The TURN organizing strategy is a grass-tops mobilizing strategy that follows a leadership development model to build capacity of individuals that are disproportionately impacted by legislative and regulatory policy in the area of energy and telecommunications.

Our ideal candidate has at least 5 years of experience organizing within base building organizations with specific expertise in building cross sector allied coalitions and advancing strategic campaigns

Ultimately, the role of the Southern California Organizer is to develop a robust and sustainable coalition of advocates to engage in energy and telecommunication issues that advance communications and energy justice.

Position Summary

Working under the direction of the Organizing Director, the Southern California Organizer is responsible for the initial recruitment of partners and coalition members, facilitating leadership development and education, co-leading issue identification, power analysis, and campaign strategy development, and will support community leaders with campaign implementation.

Areas of Responsibility

Organizing and Advocacy

  • Build support for an energy and communications justice movement that recognizes the interdependence of people, policies, and basic needs of energy and communications for all Californians.
  • Oversee the development of a Southern California coalition as they work to shape legislative and regulatory policy to advance energy and telecommunications justice.
  • Build support for an energy and communications justice movement that recognizes the interdependence of people, policies, and basic needs of energy and communications for all Californians.
  • Strengthen and expand TURN’s working relationships with community-based organizations and public sector partners and decision makers throughout the state.
  • Lead the co-creation of organizing plans, campaign development and strategies to advance our work in concert with coalition partners
  • Develop and present trainings on energy and communications justice, popular education, know your rights and legislative process to partner organizations, allies and coalition members. •Provide coalition leaders with support to cut issues, conduct power analysis, develop campaigns.
  • Maintain a working knowledge of how public policy is created and shaped at the legislative and regulatory level of the California Public Utilities Commission (CPUC).

Communications, Marketing, and Public Relations
•Maintains a consistent presence in the targeted community, developing and maintaining relationships with key organizations, grassroots leaders, and decision-makers.
•Supports coalition members with communication directed at decision-makers and the media. •Identifies noteworthy stories from the field and assists with story development.
•Regularly provide reports to staff and the Board of Directors on community organizing strategies and campaigns; ensuring their support of resident led initiatives.
•Provide and post content of organizing activities to social media such as Facebook, Twitter and Instagram as well as for newsletters and action alerts using Salsa and Salesforce

Direct Service
• Provide occasional support for and inform TURN’s consumer hotline as needed

Information Management
•Utilize the organization’s Salesforce database in complete support of coalition and campaign supporter, maintaining complete records of residents involved and activities conducted. •Maintain organized documentation of agendas, fliers, event notes, training materials and other collateral

Qualifications

  • Hands-on experience developing and coordinating successful campaigns
  • Advanced organizational skills with the ability to handle multiple assignments
  • Ability to translate complex problems and concepts in training
  • Demonstrates an awareness and sensitivity to the needs and concerns of individuals from

    diverse cultures, backgrounds and orientations.

  • Strong problem resolution skills
  • Strong communication skills
  • Passion and commitment to issues of equity and justice
  • Ability to build authentic relationships with diverse populations
  • At least 5 years of experience in grassroots organizing
  • Bilingual Spanish-English verbal skills
  • A mature activist orientation that focuses upon building organizations, developing leadership, and mounting successful campaigns for change
  • Ability to hold others accountable
  • Demonstrated leadership skills
  • Ability to lead teams to achieve specified outcomes
  • Ability to exercise sound judgment
  • Strong writing and grammar skills.
  • Able to verbally communicate clearly and professionally.
  • Proficiency with Microsoft Office products and relational database software.
  • Strong computer technology skills including Microsoft Word, Excel, Powerpoint , keynote, Pages
  • Ability to maintain detailed records
  • Self-motivated independent worker

    Reporting and Supervision

    The Southern California Organizer reports to the Organizing Director and will be working out of an office located in the San Gabriel Valley.

    Compensation

    TURN offers a generous employee compensation package that includes medical, dental and vision coverage, a cafeteria plan, and a 401K Plan with employer contribution.
    Salary Range: $65,000–$75,000 based on experience

    Statement of Diversity and Inclusion

    The Utility Reform Network (TURN) is an Equal Opportunity Employer. Women and people of color are strongly encouraged to apply as well as candidates who contribute to the creation of a diverse, equitable and inclusive work culture that encourages and celebrates differences.

    How to apply: Please provide a letter of interest, resume and writing sample to turnjobs@turn.org. Please submit your application package by April 15, 2020. Position will remain open until filled.