Join Our Team

JOB DESCRIPTION

Community Health Advocate

The Utility Reform Network (TURN) is California’s leading statewide advocate for electric, gas, and phone

customers of utility companies regulated by the state’s Public Utilities Commission. TURN uses legal

proceedings, policy advocacy, and grassroots organizing to promote affordable utility bills, sustainable

energy policies, and regulation of the utility industry in the public interest.

We seek a Community Health Advocate to support our Housing Energy & Action Leadership (HEAL)

project and to advance our consumer advocacy work through the development and facilitation of creative

training events and educational programming.

Under the direct supervision of TURN’s Director of Strategic Initiatives, the Community Health Advocate is

responsible for managing, developing, coordinating and facilitating health, housing and energy justice

trainings for TURN’s HEAL Project and other advocacy platforms; providing consumer advocacy and issueresolution

support to TURN members and partners; and nurturing relationships with coalition partners

throughout California. As part of the TURN team, the Community Health Advocate will work with the

Director of Strategic Initiatives, Director of Organizing, Organizing team members and staff attorneys to

develop curriculum, schedule and facilitate trainings, and provide direct service support through TURN’s

consumer hotline, online complaint system and through US mail.

Areas of Responsibility – Training Development and Coordination (50%)

Curriculum Development

• Organize, design, develop or source training programs

• Develop training aids such as manuals and handbooks

• Research and recommend new training methods

• Partner with stakeholders and experts regarding instructional design

• Evaluate and make recommendations on training materials and methodology

Training and Coordination

• Present training programs using recognized training techniques and tools

• Facilitate train-the-trainer sessions for partner organizations and advocates

• Gather feedback from trainers and trainees after each educational session

• Coordinate off-site training activities including venue, materials and equipment

• Manage and maintain training equipment

• Conduct outreach for trainings and identify appropriate venues for trainings

• Maintain updated curriculum; training and attendee records

Assessment and Reporting

• Design and apply assessment tools to measure training effectiveness

• Track and report training outcomes

• Provide feedback to program participants and management

Areas of Responsibility – Consumer Advocacy (50%)

Direct Service

• Acquire knowledge of energy and telecommunications-related issue areas and regulatory policy

• Respond to member and partner issues received by phone, e-mail and U.S. mail

• Process orders, forms, applications, and requests from partners

• Ensure satisfaction and provide professional support to members and partners

Reporting

• Document, input and maintain consumer complaints in Salesforce database

• Prepare written and Salesforce driven reports on consumer and partner trends

• Create, review and revise consumer FAQ’s sheets to support outreach and education

Minimum Qualifications

• Experience as a Training Coordinator, Community Educator, Health Educator, Health Promoter or

similar role

• Hands-on experience developing and conducting training events in a professional setting

• Knowledge of popular education techniques

• Adequate knowledge of learning management systems and web delivery tools

• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, facilitate,

monitor and evaluate)

• Advanced organizational skills with the ability to handle multiple assignments

• Ability to translate complex problems and concepts in training

• Demonstrated awareness and sensitivity to the needs and concerns of individuals from diverse

cultures, backgrounds and orientations.

• Customer service experience

• Strong problem resolution skills

• Strong communication skills

• MS Office proficiency

Preferred Qualifications

• Experience with e-learning platforms

• Salesforce proficiency or proficiency with comparable CRM

• Experience in base-building, campaign leadership and organizational capacity-building

• Bilingual Spanish-English verbal skills a plus

Compensation

TURN offers a generous employee compensation package that includes medical, dental and vision

coverage, Medical and Dependent Care Flexible Spending Plans, and a 401K Plan with employer

contribution.

Salary Range: $65,000–$75,000 based on experience

Statement of Diversity and Inclusion

The Utility Reform Network (TURN) is an Equal Opportunity Employer. Women and people of color are

strongly encouraged to apply as well as candidates who contribute to the creation of a diverse, equitable

and inclusive work culture that encourages and celebrates differences.

How to apply: Please provide a letter of interest, resume and writing sample to turnjobs@turn.org.

Please submit your application package by Friday, December 6, 2019. Position will remain open until

filled.